Customer Services Support Advisor
BT Group · Gurugram
PayPay not listed
WhereGurugramHaryana
TypeFull time
Posted17 Oct3 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
No vehicle or licence needed
Skills they list10 named
Customer communicationCustomer relationship buildingCustomer needs analysisClient relationship developmentClient needs assessmentCustomer enquiry handlingContinuous improvementClient servicesQuality improvementCustomer relationship management
About this job
- Req ID
- 63716
- Job Function
- Business Services & Operations
- Posting Start Date
- 17/10/2026
- Posting End Date
- 22/10/2026
- Division
- UK Business
- Job Location
- IND Gurugram Tower C&D
- Advertised Salary
- competitive
About the role
The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.
What you’ll be doing
- Assists in the implementation of specific Customer Service management plans under supervision.
- Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
- Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
- Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
- Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.
Essential Skills / Experience
Desirable Skills / Experience
Our Package
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