Customer Experience Advisor - Voice

Job Title

Customer Experience Advisor - Voice

Location

Gurgaon (Work From Office)

Experience

1–4 Years

Employment Type

Full-Time

Company

Cuckoo and Onestream

Joining

Immediate Joiners Preferred

About Ridown Technology

Ridown Technology is a leading Managed Service Provider (MSP) based in Gurugram, India, delivering comprehensive IT and business support services to a diverse portfolio of companies. As part of the Ridown Group, we support brands including Onestream, WeBuyAnyPhone.com, and Cuckoo and CyberSentry, providing expertise across IT infrastructure, cloud services, cybersecurity, customer support, and business operations. Our focus is on delivering efficient, scalable, and innovative solutions that enable our partner companies to concentrate on their core business while we manage the operational backbone.

About the Role

We are looking for enthusiastic and customer-focused CX Voice Advisors to support Cuckoo UK's customers. The ideal candidate should have excellent communication skills, prior customer service experience, and a passion for delivering outstanding customer experiences. If you enjoy interacting with customers, solving their concerns, and learning new processes, we'd love to hear from you.

Key Responsibilities

• Handle inbound and outbound customer calls professionally.
• Deliver exceptional customer service to UK-based customers.
• Resolve customer queries efficiently while ensuring a positive customer experience.
• Maintain accurate customer records using CRM systems.
• Meet operational KPIs such as Customer Satisfaction, Quality, Productivity, and Adherence.
• Follow company policies and customer service standards.
• Build long-term customer relationships through empathy and effective communication.

Required Skills

• Graduate in any discipline.
• 1–4 years of experience in Customer Support, Voice Process, or Contact Centre Operations.
• Excellent verbal and written English communication skills.
• Experience handling UK or International customers.
• Previous experience in a similar Customer Experience (CX) Voice role.
• Strong customer handling and relationship management skills.
• Positive attitude with a willingness to learn and grow.
• Comfortable working in a fast-paced environment.

Preferred Qualifications

• Experience in the Telecommunications or Broadband industry.
• Experience using CRM or ticketing systems (Salesforce is an advantage).
• Experience handling customer escalations.

Key Competencies

• Excellent Communication Skills
• Customer-Centric Mindset
• Active Listening
• Empathy & Patience
• Problem-Solving Ability
• Adaptability
• Team Collaboration
• Time Management
• Learning Agility

What We Offer

Friendly and supportive work culture

• Both-side cab facility and health insurance by company
• Fixed shift options: 1:00 PM – 10:00 PM, or 2:00 PM – 11:00 PM
• Career growth and internal development opportunities
• Comprehensive training and continuous learning support
• Stable, full-time employment with a growing organisation

Pay

₹500,000.00 - ₹550,000.00 per year

Work Location

In person