Sales Team Leader

Job Title

Team Leader – Sales Operations

Department

Sales / Telecalling

Reporting To

Sales Manager

Experience

2–5 years in Telesales, including 1–2 years in a team-handling role (preferred)

Qualification

Graduate in any discipline

Job Summary

We are looking for a target-driven and experienced Team Leader – Telesales to manage and motivate a team of telesales executives. The candidate will be responsible for achieving sales targets, monitoring calling performance, improving conversion rates, coaching team members, and ensuring excellent customer engagement.

Key Responsibilities

Lead, manage, and motivate a team of telesales executives to achieve daily, weekly, and monthly sales targets.

Monitor daily calling activities, talk time, follow-ups, lead conversion, and overall team productivity.

Allocate leads and ensure timely follow-up with prospective customers.

Train team members on sales pitches, objection handling, negotiation, and closing techniques.

Monitor calls and provide regular feedback to improve call quality and sales performance.

Track individual and team KPIs, including calls made, conversions, revenue, and target achievement.

Prepare and share daily, weekly, and monthly performance reports with management.

Handle escalated customer queries and support executives in closing sales.

Ensure accurate lead management and CRM updates.

Maintain team discipline, attendance, and productivity.

Coordinate with the sales and marketing teams to improve lead quality and campaign performance.

Ensure compliance with company policies, customer communication standards, and applicable calling regulations.

Required Skills

Excellent verbal communication and convincing skills.

Strong leadership and team management abilities.

Good sales negotiation and objection-handling skills.

Ability to motivate the team and work under pressure.

Strong analytical and reporting skills.

Knowledge of CRM software, dialers, and MS Excel.

Customer-focused attitude with a strong target-oriented mindset.

Key Performance Indicators (KPIs)

Monthly sales and revenue target achievement.

Lead-to-sale conversion rate.

Number of calls and productive conversations.

Follow-up effectiveness and lead closure rate.

Average call quality and customer satisfaction.

Team productivity and attendance.

Individual executive performance and overall team growth.

Pay

₹30,000.00 - ₹45,000.00 per month

Benefits

Flexible schedule

Food provided

Paid sick time

Paid time off

Provident Fund

Work Location

In person