NE
Freshers Hindi Voice Process
Nexoria Trade Private Limited · Delhi
Pay₹9,500–15,000a month, as listed
WhereDelhi
TypeFull time
Posted13 Oct16 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
No vehicle or licence needed
Skills they list42 named
Customer records maintenanceCustomer complaint handlingCustomer relationship buildingProduct recommendationInbound customer enquiry call handlingCustomer needs analysisBasic service issue troubleshootingCustomer complaint follow-up verificationSales transaction processingPhone communicationCall loggingPayment processingClient detail updatesAccount troubleshootingClient enquiry handlingInbound voiceClient data maintenance in CRMCall scripting adherenceAfter-sales issue resolutionClient needs assessmentLocal languageHandling dissatisfied clientsBusiness etiquetteRecords managementClient follow-upClient servicesNeeds-based sellingRespectful communicationOrder placementProblem identificationCRM system proficiencyProviding product informationHindiClient communication skillsSuggestive sellingProfessional phone etiquetteAfter-call work proceduresComplaint resolution call handlingCommunication skillsClient interaction via phone callsCustomer account updatingCustomer data entry
About this job
Core responsibilities
Customer support: Answer calls, assist with service or product questions, and help customers with issues related to their accounts or orders.
- Problem-solving
- Troubleshoot problems, resolve complaints, and follow up with customers to ensure their issues are fully resolved.
- Sales and orders
- Place orders, process payments, and identify sales opportunities by recommending products or services.
- Data management
- Document all call details, update customer information in a database, and maintain accurate records using CRM software.
Key duties
Following communication scripts and adapting them as needed.
Identifying customer needs and providing solutions.
Escalating complex issues to supervisors or other departments.
Maintaining a professional and courteous tone.
Meeting or exceeding performance targets, such as call volume and customer satisfaction goals.
Work from home
- Pay
- ₹9,500.00 - ₹15,000.00 per month
Benefits
Flexible schedule
Health insurance
- Work Location
- In person
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