Back Office Executive – Blended Process (Chat & Voice)

Bigfore Consultancy Services Pvt Ltd · Gurugram

Pay₹20,000–32,000a month, as listed

WhereGurugramHaryana

TypeFull time

Posted17 Oct11 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Night shifts

No vehicle or licence needed

Skills they list17 named

Live chatCustomer records maintenanceInbound customer enquiry call handlingPhone communicationClient detail updatesClient enquiry handlingBack office operationsEnglishBack office processingTravel company experienceBachelor's degreeHospitality industry experienceClient servicesTypingCommunication skillsClient interaction via phone callsCustomer data entry

About this job

Key Responsibilities

Handle customer queries via chat and voice.

Resolve customer issues and update records.

Follow process and quality guidelines.

Meet productivity and customer satisfaction targets.

Candidate Requirements

Graduate/Undergraduate with minimum 1 year of experience.

Good English communication and typing skills.

Comfortable with 90% chat / 10% voice and rotational shifts.

Travel, airline, hotel, or OTA experience preferred.

Perks & Benefits

Working Days: 5 days a week
Shifts: Rotational shifts and week-offs
Transport: Both-side cab facility
Pay: ₹20,000.00 - ₹32,000.00 per month

Benefits

Commuter assistance

Flexible schedule

Paid sick time

Provident Fund

Work Location: In person

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