Front Desk Receptionist and Telle Caller

We are seeking a versatile and professional Front Desk Receptionist & Telecaller to join our team. This dual-role position is the first point of contact for our organization and plays a critical part in maintaining professional communication with both walk-in visitors and prospective clients over the phone.

The ideal candidate will possess excellent communication skills, a welcoming demeanor, and the ability to multitask in a fast-paced environment.

Key Responsibilities

Front Desk Management

Greet and welcome visitors with a professional and positive attitude.

Direct guests to the appropriate person or department.

Manage the reception area to ensure it remains tidy and presentable.

Handle incoming physical mail, deliveries, and couriers.

Maintain visitor logs and security protocols.

Telecalling & Outreach

Conduct outbound calls to prospective clients, students, or partners to share information about our programs and services.

Handle inbound inquiries via telephone and provide accurate information.

Follow up on leads and maintain a database of call records.

Schedule appointments and meetings for the management team.

Administrative Support

Perform basic bookkeeping, filing, and clerical duties.

Assist in coordinating office events or meetings.

Manage basic digital correspondence and data entry into CRM systems.

Required Skills & Qualifications

Education

High school diploma or equivalent; a Bachelor’s degree in any field is preferred.

Experience

Proven experience as a Receptionist, Telecaller, or in a similar Customer Service role.

Communication

Exceptional verbal and written communication skills in both English and Hindi.

Technical Skills

Proficiency in Microsoft Office (Word, Excel) and basic internet operations.

Interpersonal

Strong organizational skills with the ability to multitask and prioritize work effectively.

Preferred Attributes

A "problem-solver" mindset with a focus on hospitality.

Ability to remain calm and professional under pressure.

Punctuality and a high level of reliability.

Work Location

Lucknow, Uttar Pradesh. Employment Type: Full-time.

Pay

₹8,822.12 - ₹20,000.00 per month

Benefits

Health insurance

Experience

Front desk

2 years (Required)

Cold calling

2 years (Required)

Work Location

In person