Customer Retention Resource

Customer Relationship Resource (CRR)

Company

Galaxy Online Power System Pvt. Ltd.

Location

Sector 58, Noida

Job Type

Full-time

Experience

0–2 Years

Salary

₹15,000 – ₹18,000 per month

Job Description

We are looking for a Customer Relationship Resource (CRR) to support the sales team, coordinate with existing clients, and ensure smooth communication between customers and internal teams. The ideal candidate should have good communication, follow-up, and relationship management skills.

Key Responsibilities

Assist the sales team with customer coordination and follow-ups.

Maintain regular communication with existing clients.

Understand client requirements and coordinate with the relevant internal teams.

Coordinate with the service/technical team for after-sales support and customer complaints.

Follow up with clients regarding service requests, orders, and other requirements.

Ensure timely communication and resolution of customer queries.

Maintain customer records, follow-ups, and communication details.

Identify opportunities to generate new business from existing clients.

Build and maintain strong relationships with existing customers.

Support the sales team in customer retention and business development activities.

Collect customer feedback and communicate it to the concerned team.

Requirements

0–2 years of experience in Customer Relationship, Sales Coordination, Inside Sales, Customer Support, or a similar role.

Freshers with good communication skills may also be considered.

Excellent communication and client-handling skills.

Good follow-up and coordination abilities.

Basic knowledge of MS Excel and MS Office.

Confident and professional while communicating with clients.

Ability to build and maintain long-term customer relationships.

Proactive, organized, and willing to learn.

Ability to identify business opportunities from existing customers.

Pay

₹15,000.00 - ₹20,000.00 per hour

Work Location

In person