NI
Customer Success Intern
Nimbus Post Pvt Ltd · Gurugram
Pay₹15,000a month, as listed
WhereGurugramHaryana
TypeInternshipFreshers welcome
Posted14 Oct7 days ago, via SimplyHired
Kaam checked
Open to freshers: no experience asked for
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Day work
No vehicle or licence needed
Contract role
Skills they list47 named
Customer feedback collectionCustomer follow-upsRevenue growthCustomer records maintenanceLead generation from existing customersCustomer communicationAfter-sales serviceSales reportingCustomer relationship buildingClient onboardingProduct recommendationCustomer needs analysisStakeholder collaborationClient detail updatesSpreadsheetsStakeholder liaisonWriting skillsSales needs analysisClient enquiry handlingInternal team coordination for query resolutionCross-departmental liaisonAfter-sales issue resolutionClient needs assessmentClient feedback collectionBusiness developmentStakeholder coordinationClient servicesCustomer relationship managementClient retention strategyRevenue targetsAccount management conversationsProviding product informationClient communication skillsCross-functional collaborationAccount managementInternal team coordination for issue resolutionClient educationCommunication skillsSales follow-upClient liaisonTeam coordinationAfter-sales follow-upCross-functional communicationSales data trackingCustomer account updatingStakeholder managementCustomer data entry
About this job
- Job Title
- Customer Success Intern
- Location
- Gurgaon
Role Overview
We are looking for a proactive and enthusiastic Customer Success Intern to
support client relationship management, account growth, and sales operations. The intern
will work closely with existing clients to understand their business needs, provide suitable
shipping solutions, and identify opportunities to increase business.
Key Responsibilities
- Assist in managing relationships with existing clients and maintaining regular
communication.
- Understand customer requirements and recommend suitable shipping solutions.
- Identify opportunities to grow existing accounts and generate additional business.
- Coordinate with internal teams to ensure timely resolution of client queries and
issues.
- Support client onboarding and guide customers on platform features and services.
- Follow up with clients to understand their experience and improve customer
satisfaction.
- Assist in identifying potential business opportunities and maintaining client
engagement.
- Maintain client data, account updates, sales trackers, and regular reports.
- Support the team in achieving account growth, retention, and revenue targets.
Requirements
- Freshers or candidates with 0–1 year of experience in Sales, Account Management,
Customer Success, or a related field.
- Strong verbal and written communication skills.
- Interest in sales, account management, and customer relationship management.
- Good interpersonal and problem-solving skills.
- Ability to understand customer needs and suggest appropriate solutions.
- Basic knowledge of MS Excel and reporting.
- Proactive attitude, willingness to learn, and ability to work collaboratively.
- Prior experience in sales, customer success, or logistics will be an added advantage.
What You’ll Learn
- Client relationship and account management.
- Sales strategies and revenue growth.
- Customer onboarding and retention.
- Logistics and shipping operations.
- Business communication and stakeholder management
- Pay
- ₹15,000.00 per month
- Work Location
- In person
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