Customer Success Executive – Blended Process (Night Shift)

Job Title

Customer Success Executive – Blended Process (Night Shift)

Company

Flights Mojo

Location

Sector 58, Gurugram | Work From Office

Experience

Fresher–2 Years | Openings: 4

Process

Blended (Voice/Non-Voice)

Shift

Night Shift

Job Description

Flights Mojo is hiring Customer Success Executives for a blended process to handle customer queries through calls, emails, and chats while ensuring a smooth customer experience.

Key Responsibilities

Handle customer queries through voice and non-voice channels.

Assist with flight bookings, cancellations, refunds, and itinerary-related concerns.

Resolve customer issues promptly and coordinate with internal teams.

Maintain accurate records and ensure customer satisfaction.

Follow process guidelines and meet quality and productivity targets.

Requirements

Freshers and candidates with up to 2 years of experience can apply.

Good verbal and written communication skills.

Strong customer-handling and problem-solving abilities.

Basic computer knowledge and willingness to work night shifts.

Perks and Benefits

Provident Fund (PF) benefits

Night shift allowance

Rewards and Recognition programs

Learning and career growth opportunities

Joining

Immediate joiners or candidates with a maximum notice period of 7–10 days preferred.

Apply

hr@niamy.co

Contact

9289971893

Pay

₹18,000.00 - ₹32,000.00 per month

Benefits

Flexible schedule

Health insurance

Leave encashment

Paid time off

Provident Fund

Work Location

In person