Customer Support Executive (CSE)

Xeloria Business Services Pvt. Ltd · Noida

Pay₹20,000–35,000a month, as listed

WhereNoidaUttar Pradesh

TypeFull time

Posted19 Oct3 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Night shifts

No vehicle or licence needed

Skills they list35 named

Live chatCustomer records maintenanceCustomer communicationCustomer relationship buildingGoogle AdWordsEmail communicationCustomer retentionInbound customer enquiry call handlingSupport ticket trackingClient detail updatesWriting skillsClient enquiry handlingClient record-keeping practicesEscalation managementInternal team coordination for query resolutionCross-departmental liaisonEnglishClient relationship developmentClient data maintenance in CRMHubSpot CRMDigital marketingZendeskClient servicesSEOHelp desk systemsClient communication skillsMarketing agency experienceEscalation handlingInternal team coordination for issue resolutionInternal communicationClient liaisonTeam coordinationClient interaction via phone callsZoho CRMCustomer data entry

About this job

Job Title: Customer Support Executive - International Process (Digital Marketing)
Company: Xeloria Business Services Pvt. Ltd.
Location: Noida / Work From Office
Shift: Night Shift (US Shift - 7:00 PM to 4:00 AM IST)
Experience: 0-4 Years
Salary: 20000-350000 ( depends on interview and experience )

About Us

Xeloria Business Services is a fast-growing digital marketing agency serving clients in US, UK, Canada & Australia.

Job Summary

We are looking for a Customer Support Executive who can handle our international clients for our digital marketing services (SEO, PPC, Social Media, Web Design).

Key Responsibilities

Handle client queries via Email, Chat, and Calls for US/UK market

Coordinate with internal team (SEO, Paid Ads, Social Media) to resolve client issues

Maintain client records, tickets, and follow-ups in CRM

Ensure high CSAT and client retention

Handle escalations and provide timely resolutions

Requirements

Excellent written and spoken English - Must for international market

Basic knowledge of Digital Marketing (SEO, Google Ads, Meta Ads, Social Media)

Experience with CRM tools like Zoho, HubSpot, Zendesk preferred

Willing to work in US night shift

Good interpersonal and problem-solving skills

Preferred

Candidates from Digital Marketing Agency background

Experience handling US/UK clients

Perks & Benefits

5 Days Working

Incentives on retention

Growth opportunity in Digital Marketing field

Training provided

Pay: ₹20,000.00 - ₹35,000.00 per month
Work Location: In person

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