Service Delivery Leader - F&A - I2C 4D

Service Delivery Leader - F&A - I2C

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Roles and Responsibilities

Lead end-to-end OTC operations covering Customer Master Data, Order Management, Billing, Collections, Dispute Management, Reporting, Revenue Reconciliation, and Working Capital Management

Follow governance as per client policy for customer master data creation, maintenance, approval workflows, and data quality controls.

Monitor process compliance and ensure effective controls around customer setup and order management activities

Lead billing operations ensuring accurate and timely invoice generation and delivery. Review controls

Adopt collections strategy provided by client and execute them to improve cash flow, reduce aging, and optimize working capital performance

Drive reduction of overdue receivables, Days Sales Outstanding (DSO), and delinquency metrics

Ensure timely completion of AR reconciliations, revenue reconciliations, and subledger-to-GL reconciliations.

Leverage analytics to support decision-making, forecasting, productivity improvements, and risk mitigation

Delivering actionable insights on aging trends, dispute drivers, collections performance, billing effectiveness, and customer behavior

Build and maintain strong relationships with Agencies, Client’s Finance Controllers, Business Finance Teams, Agency Leaders, IT, and Transformation teams

Conduct Monthly and Quarterly Business Reviews, service reviews, governance meetings, and performance discussions. Produce an action list after meetings for action, ownership and deadlines

Provide proactive recommendations to improve cash flow, collections efficiency, and customer experience

Manage escalations and ensure timely resolution of critical business issues

Lead managers, team leaders, and operational teams across multiple functions

Manage workforce planning, resource optimization, capacity requirements, hiring, attrition, productivity, and employee engagement

Govern risk management across customer master, billing, collections, revenue recognition, and reconciliation processes.

Support digital transformation programs and ERP enhancements

Ensure compliance with SOX, audit requirements, internal controls, and client policies

Manage operational risks and establish preventive controls around billing, cash application, credit, collections, write-offs, and customer master data

Maintain process documentation and governance frameworks around data security, segregation of duties, and financial controls

Present executive-level MIS and business insights

Preferred ERP System Knowledge: Experience working with one or more of the following ERP platforms will be considered an advantage

D365, Dynamics AX, ANEAL, SAP, Marathon and Map plan, Vantage, cSAP and DATEV

Qualifications

Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance

Certifications

ACCA Qualified Accountant (ACCA) - SEGi University and CollegesSEGi University and Colleges, Blackline - Financial Close Level 1 Implementation Certification - NIITNIIT, Certified Investment Management Analyst (CIMA) - DataTrainedDataTrained, Microsoft Excel Certification - Normandale Community CollegeNormandale Community College, SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAPSAP

Required Skills

Accounting, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Banking Capital Markets, Client Relations, Collections Management, Data Analytics, Deductions Management, Lean Six Sigma (LSS), People Leadership

Language

English (Required), English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

F&A - I2C

Remote Type -

Office

Work Shift -

Flex Time (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter

Make an impact – Help global enterprises solve business challenges that matter

Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, n