Service Delivery Manager - F&A - R2R 4D

Service Delivery Manager - F&A - R2R

Ready to turn bold ideas into real-world impact?

At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.

Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Roles and Responsibilities

Lead end-to-end Media Reconciliation operations across Broadcast, Digital, Print, Outdoor, and Direct Response media channels

Own reconciliation governance, ensuring accurate invoice-to-buy matching, discrepancy resolution, buy actualization validation, and timely closure of open items, ensuring delivery against contractual commitments, SLAs, KPIs, quality, productivity, and customer expectations

Drive resolution of complex reconciliation issues involving Agencies, media buyers, vendors, client finance teams, and agency stakeholders

Develop strategic oversight of the Media Buy lifecycle, including buy setup, modifications, actualization, invoice receipt, reconciliation, clearance, and billing processes executed through media platforms

Provide leadership across Media Finance operations with strong understanding of Media OTC processes including Billing, Media Receivables, Revenue Reconciliation, and dispute management

Demonstrate strong understanding of both OTC and PTP processes and their interdependencies across agency, client, and vendor ecosystems

Lead governance around Sequential Liability processes, client funding dependencies, vendor obligations, receivables exposure, and financial risk management

Monitor operational performance through SLA/KPI dashboards, aging trends, reconciliation metrics, quality controls, and productivity measures

Build and maintain strong relationships with client finance leadership, media investment teams, agency stakeholders, and vendor partners

Lead governance reviews, business reviews, client escalations, and strategic planning discussions

Establish robust governance frameworks around operational risk, data security, segregation of duties, financial controls, and compliance requirements

Drive automation, digital transformation, process standardization, and continuous improvement initiatives across Media Finance operations

Present executive-level insights, performance trends, risk assessments, and transformation roadmaps to leadership teams and client stakeholders

Qualifications

Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance

Certifications

Certified Financial Analyst (CFA) - SkillabSkillab, Financial Risk Manager (FRM) - LinkedIn LearningLinkedIn Learning

Required Skills

Banking Capital Markets, Oracle ERP Applications, Performance Testing, Process Standardization, SAP Enterprise Resource Planning (ERP)

Language

English (Required), English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

F&A - R2R

Remote Type -

Office

Work Shift -

Any (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter

Make an impact – Help global enterprises solve business challenges that matter

Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead

Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day

Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.