Front Office Supervisor (Ernakulam)

Sidra Pristine Hotel & Portico Halls · Kochi

Senior

Pay₹18,000–20,000a month, as listed

WhereKochiKerala

TypeFull time

Posted19 Oct5 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

No vehicle or licence needed

Skills they list31 named

Microsoft WordGuest check-in and check-outHotel bookingCustomer communicationCustomer complaint handlingStaff supervisionHotel and accommodation payment processingTeam member evaluationPerformance coachingPayment processingCoachingClient enquiry handlingCustomer satisfaction trackingIn-person customer serviceHotel and accommodation guest check-inMalayalamEnglishPerformance evaluation feedbackFront-of-house coordinationLocal languageHandling dissatisfied clientsClient servicesStaff trainingFront deskHospitality team performance monitoringClean workspace maintenanceDiplomaBillingReception managementFront office managementReservation management

About this job

Duties and Responsibilities

Supervise front desk staff and ensure that they provide excellent customer service

Respond to guests' inquiries and requests in a timely and professional manner

Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests

Manage reservations and room availability

Ensure accuracy of billing and payment processes

Monitor and review guest feedback

Resolve customer complaints

Train and coach front desk staff

Monitor staff performance and provide feedback

Maintain a clean and organised front desk area

Job Type: Full-time
Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits

Food provided

Provident Fund

Education

Diploma (Preferred)

Experience

Front desk: 2 years (Required)

Language

Malayalam (Required)

English (Required)

Work Location: In person

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