Customer Relationship Manager

Job Title

Customer Relationship Manager (CRM) females

Location

Mumbai

Employment Type

Full-Time

Salary

₹25000- 40000 per month (negotiable based on candidate’s profile)

Experience

1-3 years preferred (freshers with strong communication skills may also apply)

Job Role & Responsibilities

Handle inbound and outbound customer queries related to gas and petroleum services

Maintain and build long-term relationships with existing customers

Resolve customer complaints efficiently and professionally

Coordinate with the operations and billing teams to ensure timely service delivery

Update and maintain the CRM system with accurate customer data

Identify upselling and cross-selling opportunities where applicable

Ensure customer satisfaction and manage feedback to improve service

Requirements

Graduate in any stream (preferred: Business, Commerce, or Marketing)

Strong verbal and written communication skills in Hindi and English

Familiarity with CRM tools and basic computer knowledge

Customer-first attitude and problem-solving mindset

Ability to multitask and handle pressure

What We Offer

Competitive salary based on experience and skills

Opportunity to grow within the organization

Supportive team and structured onboarding

Exposure to the energy sector and a reputable brand

Job Types

Full-time, Permanent, Fresher

Pay

₹25,000.00 - ₹40,000.00 per month

Benefits

Cell phone reimbursement

Provident Fund

Work Location

In person