Customer Support Specialist

Job Description

Company

P3S Ventures Private Limited | iNvent – Apple Premium Partner

Department

Customer Support

Position Type

Internship

About the Role

We are looking for a customer-focused and enthusiastic Customer Support Intern to join our team at an Apple Premium Partner Store. The candidate will be responsible for handling customer calls, addressing queries, providing product-related information, and ensuring a smooth and satisfying customer experience.

Key Responsibilities

Handle incoming customer calls and respond to customer queries professionally and promptly.

Build strong customer relationships and ensure high levels of customer satisfaction.

Provide accurate information about Apple products, services, accessories, and store offerings.

Assist customers with product-related queries, service requests, and follow-ups.

Coordinate with the store sales and service teams to resolve customer concerns efficiently.

Follow up with customers to ensure their queries and concerns have been addressed.

Maintain records of customer interactions, feedback, and follow-up requests.

Stay up to date with the latest Apple products, features, technologies, and updates.

Maintain professional communication and represent the company positively in every customer interaction.

Skills and Qualifications

Good verbal communication skills in English and Hindi.

Strong interpersonal skills with a customer-first approach.

Basic knowledge of smartphones and technology; familiarity with Apple products is an advantage.

Good listening, problem-solving, and follow-up skills.

Basic computer knowledge and familiarity with MS Office or Google Workspace.

Willingness to learn about Apple products and customer support processes.

Preferred Candidate Profile

Freshers and students looking for practical experience in customer support are welcome to apply.

Positive attitude, patience, and a willingness to learn.

Ability to handle customer queries calmly and professionally.

Strong sense of responsibility and attention to detail.

Learning Opportunities

Hands-on experience in customer relationship management.

Exposure to Apple's product ecosystem and retail operations.

Development of communication, problem-solving, and customer service skills.

Location

OMAXE WORLD STREET, Faridabad, Haryana 121101

Role

Customer Support Intern

Pay

₹10,000.00 - ₹15,000.00 per month

Benefits

Health insurance

Provident Fund

Work Location

In person