Wanted Customer Care Executive (Tamil or Malayalam) - Fresher/Experienced

• Should have Good communication skills in Tamil or Malayalam.
• Improve customer service experience, create engaged customers and facilitate organic growth.
• Take ownership of customers issues and follow problems through to resolution.Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standards.
• Keep an accurate records and document customer service actions and discussions
• Analyse statistics and compile accurate reports
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
• Keep ahead of industry’s developments and apply best practices to areas of improvement.
• Control resources and utilise assets to achieve qualitative and quantitative targets
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.

Pay

₹14,000.00 - ₹25,000.00 per month

Benefits

• Cell phone reimbursement
• Food provided
• Provident Fund

Work Location

In person