Duty Manager Holiday Inn Express Chennai OMR Thoraipakkam

Duty Manager Holiday Inn Express Chennai OMR Thoraipakkam

India

JOB DESCRIPTION

About IHG Hotels & Resorts

IHG Hotels & Resorts is one of the world’s leading hotel companies with more than 6,000 hotels across 100+ countries. Our purpose is to provide True Hospitality for Good, creating welcoming experiences for guests and meaningful careers for our people.

At Holiday Inn Express®, we keep things simple, smart, and efficient—without compromising on warmth, quality, or guest experience.

About the Role

As a Duty Manager – Front Office, you will support the Front Office Manager in overseeing daily front office operations and ensuring an exceptional guest experience. In the absence of the Front Office Manager, you will act as Manager on Duty, supervising staff, handling guest concerns, and ensuring operational compliance in line with IHG brand standards.

Your Day to Day

People

Manage day-to-day front office operations in the absence of the Front Office Manager

Plan and assign work schedules and support staffing requirements

Coach, train, and provide regular feedback to front office team members

Ensure team members are trained on systems, service standards, safety, and security

Guest Experience

Deliver a warm, professional, and consistent guest experience

Handle guest complaints effectively and ensure timely resolution

Engage with guests to collect feedback and improve satisfaction

Conduct routine inspections of front office and public areas

Financial

Support control of labor costs and departmental expenses

Oversee night audit operations and daily financial reports when required

Maximize revenue through upselling, walk-ins, and rate integrity

Responsible Business

Ensure compliance with billing procedures, credit policies, and data security

Act as a communication point during emergencies or crisis situations

Perform other duties as assigned and support hotel operations as Manager on Duty

What We Need from You

Graduate / Hotel Management qualification preferred

3–5 years of experience in Front Office operations

Strong guest handling, leadership, and communication skills

Ability to work shifts, weekends, and public holidays

Familiarity with PMS and hotel front office systems

What We Offer

8 weekly offs per month

On-duty meals

Medical insurance & ESIC (as applicable)

Learning & development opportunities

Employee stay and F&B discount across IHG hotels (as applicable)

Global Internal transfer mobility within IHG (optional, subject to eligibility & NOC)

Equal Opportunity Statement

IHG is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to providing a diverse and inclusive workplace.

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JOB INFO

Job Identification

170324

Job Category

Hotel-Front Office

Posting Date

10/19/2026, 04:39 PM

Apply Before

12/31/2026, 05:30 AM

Job Schedule

Full time

Locations

No 5/395, Nehru Nagar, OMR Road, Chennai, 600097, IN

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No 5/395, Nehru Nagar, OMR Road, Chennai, 600097, IN

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