Front Desk Executive

Role Overview

The Front Desk Executive is responsible for ensuring a positive and seamless experience for guests/customers by managing interactions, addressing concerns, and building long-term relationships to enhance satisfaction and loyalty.

Key Responsibilities1. Guest Interaction & Experience

Welcome guests/customers and ensure a warm, professional first impression

Understand guest needs and provide appropriate assistance

Ensure a high level of customer satisfaction at all touchpoints

Relationship Management

Build and maintain strong relationships with guests

Handle guest queries, complaints, and feedback effectively

Follow up with guests to ensure issue resolution and satisfaction

Coordination & Support

Coordinate with internal teams (operations, housekeeping, sales, CRM)

Ensure timely delivery of services and commitments made to guests

Support customer onboarding and service processes

Complaint Handling & Escalation

Address and resolve guest complaints promptly and professionally

Escalate critical issues to management when required

Maintain records of complaints and resolutions

Customer Feedback & Reporting

Collect and analyze guest feedback for service improvement

Maintain guest databases and interaction records

Prepare reports on customer satisfaction and service quality

Administrative Support

Maintain documentation related to guest interactions

Assist in front desk or customer service operations if required

Key Skills & Competencies

Excellent communication and interpersonal skills

Strong customer service orientation

Problem-solving and conflict resolution skills

Patience, empathy, and a positive attitude

Ability to multitask and handle pressure

Qualifications & Experience

Bachelor’s degree in any discipline (Hospitality preferred)

1–5 years of experience in customer service / guest relations

Experience in hospitality, real estate, or service industry preferred

Preferred Attributes

Well-groomed and presentable personality

Strong coordination and follow-up skills

Familiarity with CRM tools and customer handling processes

Job Type

Full-time

Pay

₹25,000.00 - ₹30,000.00 per month

Benefits

Provident Fund

Work Location

In person