Chat Support Executive

Job Description – Chat Process Executive

Job Title

Chat Process Executive

Experience Required

Minimum 1 Year

Department

Customer Support

Job Type

Full-Time

Job Summary

We are looking for a Chat Process Executive with a minimum of 1 year of experience in customer support and chat handling. The candidate should have excellent written communication skills, good typing speed, and the ability to handle customer queries efficiently while providing a positive customer experience.

Key Responsibilities

Handle customer queries and concerns through live chat.

Provide accurate information and resolve customer issues promptly.

Maintain professional and effective written communication with customers.

Handle multiple chat conversations simultaneously while maintaining accuracy.

Identify customer problems and provide appropriate solutions.

Escalate complex queries to the relevant department when required.

Maintain records of customer interactions and update details in the system.

Ensure timely responses and high customer satisfaction.

Required Skills & Qualifications

Minimum 1 year of experience in Chat Process / Customer Support / Non-Voice Process.

Excellent written communication skills.

Good typing speed and accuracy.

Strong chat-handling and customer support skills.

Good problem-solving abilities.

Ability to multitask and manage multiple chats simultaneously.

Basic computer knowledge.

Good attention to detail and time management skills.

Ideal Candidate Profile

Customer-focused with a professional approach.

Quick learner with a positive attitude.

Able to work efficiently in a fast-paced environment.

Strong written communication and customer query-handling abilities.

Interested candidates can share their updated CV for consideration.

Pay

₹12,000.00 - ₹18,000.00 per month

Work Location

In person