Customer Service Representative

We’re Hiring — Customer Service Representative

Location

Andheri

Employment Type

Full-time

Company

Roology

About Roology

Roology is a growing fashion and ecommerce brand focused on delivering premium customer experiences through quality products, smooth operations, and strong community-driven branding. We are building a fast-moving team that values ownership, creativity, and execution.

Roology is looking for a Client service representative to manage customer communication, coordinate with vendors, and ensure smooth order execution from inquiry to delivery.

This role is ideal for someone who is organized, detail-oriented, calm under pressure, and comfortable handling customer interactions across WhatsApp, Instagram DMs, and email.

Responsibilities

Handle inbound client communication (WhatsApp, Instagram DMs, email)

Manage customer orders end-to-end

Inquiry → sizing consultation → confirmation → dispatch → feedback

Coordinate with vendors for production updates and follow-ups

Handle customer support and grievance resolution professionally

Track deliveries and reduce RTOs through courier follow-ups

Maintain and update operational/order management sheets

Ensure smooth communication between clients, vendors, and internal teams

Requirements

Fresher or up to 1 year of experience

Strong written and verbal communication skills

Detail-oriented and highly organized

Ability to handle customer issues calmly and professionally

Comfortable with Google Sheets/Excel

Fashion/ecommerce industry knowledge is a bonusWhat We’re Looking For

Fast learner

Responsible and proactive

Strong coordination and multitasking skills

Ownership mindset

Pay

₹20,000.00 - ₹25,000.00 per month

Work Location

In person