Customer Service Representative

Roology · Mumbai

वेतन₹20,000–25,000महीना, जैसा लिखा है

कहाँMumbaiMaharashtra

प्रकारFull time

Posted20 Oct5 दिन पहले, SimplyHired से

Kaam ने check किया

Fee, deposit या पैसे माँगने के निशान नहीं

अच्छी English चाहिए, बोलने और लिखने में

दिन का काम

गाड़ी या licence नहीं चाहिए

जो skills माँगे हैं38 लिखे हैं

Order fulfilment coordinationCustomer follow-upsReal-time social media engagementRecord-keepingCustomer communicationCustomer complaint handlingCorrespondence managementAfter-sales serviceGoogle SheetsOrder status updatesCustomer relationship buildingEmail communicationDigital register maintenanceData entry in ExcelOperations coordinationWriting skillsClient enquiry handlingCorrespondence draftingShipment tracking for distribution operationsSales administrationBack office processingAfter-sales issue resolutionCommunication platformsHandling dissatisfied clientsCustomer request processingFreight shipment trackingStakeholder coordinationCustomer service through social mediaClient servicesCustomer relationship managementOrder assistanceVendor communicationProductivity softwareClient communication skillsCommunication skillsClient liaisonTeam coordinationCross-functional communication

इस job के बारे में

We’re Hiring — Customer Service Representative

Location: Andheri
Employment Type: Full-time
Company: Roology

About Roology

Roology is a growing fashion and ecommerce brand focused on delivering premium customer experiences through quality products, smooth operations, and strong community-driven branding. We are building a fast-moving team that values ownership, creativity, and execution.

Roology is looking for a Client service representative to manage customer communication, coordinate with vendors, and ensure smooth order execution from inquiry to delivery.

This role is ideal for someone who is organized, detail-oriented, calm under pressure, and comfortable handling customer interactions across WhatsApp, Instagram DMs, and email.

Responsibilities

Handle inbound client communication (WhatsApp, Instagram DMs, email)

Manage customer orders end-to-end

Inquiry → sizing consultation → confirmation → dispatch → feedback

Coordinate with vendors for production updates and follow-ups

Handle customer support and grievance resolution professionally

Track deliveries and reduce RTOs through courier follow-ups

Maintain and update operational/order management sheets

Ensure smooth communication between clients, vendors, and internal teams

Requirements

Fresher or up to 1 year of experience

Strong written and verbal communication skills

Detail-oriented and highly organized

Ability to handle customer issues calmly and professionally

Comfortable with Google Sheets/Excel

Fashion/ecommerce industry knowledge is a bonusWhat We’re Looking For

Fast learner

Responsible and proactive

Strong coordination and multitasking skills

Ownership mindset

Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person

Mumbai में ऐसी jobs525 liveसब देखो →

Customer Service AssociateArka Fincap · Mumbai (Andheri East)Naukri से Customer Service ExecutiveReLiva Physiotherapy and Rehab · MumbaiSimplyHired से International Customer Service AdvisorEnhanceplus placement · MumbaiSimplyHired से Customer ServiceSTAHR LLP (STAHR LLP) · MumbaiWorkIndia से Customer Service No Target No SalStahr Llp (Stahr Llp) · MumbaiWorkIndia से Customer Service AssociateEquentis Wealth Advisory · MumbaiNaukri से

काम पाने के लिए कभी पैसे मत दो। Fee माँगे तो scam है। दस निशान →