Digital Marketing Executive / Specialist

We are looking for a compassionate and well-organized Patient Care Executive to support patient engagement and coordination activities. The role focuses on patient communication, follow-ups, digital coordination, and documentation while ensuring compliance with healthcare standards. Candidates with a healthcare background and comfort with Excel, online meetings, and WhatsApp-based patient communication are strongly preferred.

Key Responsibilities

Conduct patient reminder and follow-up calls to support treatment continuity and patient adherence.

Engage patients empathetically and build trust-based, long-term relationships.

Manage and monitor WhatsApp patient groups for wellness updates, and engagement activities, as per company guidelines.

Coordinate and support online webinars for patient holistic wellbeing, including scheduling, invitations, reminders, and basic technical support.

Assist in managing patient registrations and attendance for webinars and digital wellness sessions.

Act as a point of contact for patients during webinars to address coordination-related queries.

Maintain accurate patient interaction records, follow-up trackers, and engagement reports using MS Excel.

Document feedback and participation insights from wellness initiatives and webinars.

Participate in and assist with online meetings with internal teams and healthcare professionals.

Ensure all patient communication complies with company SOPs, confidentiality standards, and regulatory guidelines.

Requirements

Diploma or Degree in Pharmacy, Life Sciences, or any healthcare-related field.

1–3 years of experience in patient care, healthcare coordination, wellness programs, or pharma/nursing support roles.

Working knowledge of MS Excel for data tracking and reporting.

Comfortable handling online meeting platforms (Zoom, Google Meet, MS Teams).

Experience managing WhatsApp-based patient communication or support groups.

Excellent communication and interpersonal skills.

High level of empathy, patience, and patient-centric mindset.

Passion for patient wellbeing and holistic care initiatives.

Job Types

Full-time, Permanent

Pay

₹18,000.00 - ₹22,000.00 per month

Benefits

Leave encashment

Provident Fund

Application Question(s)

Do you have experience managing or moderating WhatsApp-based patient groups for communication or wellness updates?

Have you handled direct patient communication such as follow-up calls, reminders, or engagement activities?

Have you supported or coordinated online webinars or virtual wellness sessions (scheduling, reminders, attendance, or coordination)?

Experience

patient care, healthcare coordination, wellness programs: 1 year (Preferred)

Work Location

In person