Customer Relationship Manager (CRM)

Job Title

CRM Executive / Manager – Real EstateAbout the Role

We are looking for a dynamic and client-focused CRM (Customer Relationship Management) Professional to join our team in the real estate sector. In this role, you will act as the primary bridge between our organization and our valued property buyers from the initial booking stage all the way through to possession and handover. Your goal will be to ensure a seamless, transparent, and delightful customer journey, fostering long-term relationships and brand loyalty.

Key Responsibilities

End-to-End Customer Lifecycle Management

Manage the post-sales customer journey smoothly, starting from booking confirmation, agreement signing, payment tracking, and allotment to final possession and registry.

Relationship Building & Communication

Serve as the single point of contact (SPOC) for clients, addressing queries, resolving grievances, and providing timely updates regarding construction milestones, payment schedules, and project developments.

Documentation & Agreement Processing

Coordinate the preparation, execution, and registration of Allotment Letters, Builder-Buyer Agreements (BBA), Sale Deeds, and other legal/financial documentation.

Payment & Collections Follow-up

Monitor payment milestones, dispatch timely demand letters, and follow up with clients for due/overdue installments in coordination with the finance team.

CRM Database Management

Maintain accurate and up-to-date client records, interaction logs, and payment details in the company’s CRM software (e.g., Salesforce, Salesforce-based real estate CRMs, or PropTech tools).

Handover & Possession Management

Organize pre-possession audits, coordinate with the engineering/construction team to resolve punch-list snags, and manage the smooth handover of keys and property documents.

Feedback & Retention

Conduct satisfaction surveys, collect customer feedback, and implement measures to improve service delivery and encourage referral business.

Key Requirements & Qualifications

Experience: Minimum of 2–5 years of proven experience in CRM, post-sales, or client servicing within the Real Estate industry (Developers/Builders).

Education

Bachelor’s degree in Business Administration, Communications, Real Estate, or a related field.

Skills

Exceptional verbal and written communication skills (ability to handle high-net-worth clients professionally).

Strong negotiation, conflict resolution, and problem-solving abilities.

Familiarity with real estate documentation, legal agreements, and home loan/banking processes.

Proficiency in using CRM software and MS Office Suite (Excel, Word).

Pay

₹25,000.00 - ₹35,000.00 per month

Work Location

In person