Customer Relationship Executive

Expedite Impex Pvt. Ltd. · Noida

Pay₹35,000–45,000a month, as listed

WhereNoidaUttar Pradesh

TypeFull time

Posted23 Oct7 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list31 named

Customer feedback collectionCustomer follow-upsCustomer records maintenanceCustomer communicationCustomer complaint handlingOrder status updatesCustomer relationship buildingClient detail updatesStakeholder liaisonClient enquiry handlingProviding information to customersInternal team coordination for query resolutionCross-departmental liaisonEnglishClient relationship developmentHandling dissatisfied clientsMaster's degreeClient feedback collectionRecords managementBachelor's degreeFreight shipment trackingClient servicesCustomer relationship managementClient status updatesClient communication skillsInternal team coordination for issue resolutionCommunication skillsClient liaisonTeam coordinationCross-functional communicationCustomer complaint resolution

About this job

Key Responsibilities

Handle client queries regarding shipments and provide timely updates.

Maintain good relationships with clients and ensure customer satisfaction.

Coordinate with internal teams.

Resolve customer complaints and shipment-related issues.

Maintain customer records, daily shipment reports (DSR) and follow-ups.

Collect customer feedback and suggest service improvements.

Required Skills & Qualifications

Minimum 3-5 years of experience in Customer Service or Client Relationship Management.

Good communication and interpersonal skills.

Strong problem-solving and customer-handling abilities.

Ability to multitask and manage time effectively.

Customer-focused, proactive and professional attitude.

Graduate or Postgraduate in any discipline.

Interested candidate can share their resume at the following

WhatsApp - 9625739060 / 95996 51700

E- Mail - hrd@expedite-world.com

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits

Cell phone reimbursement

Provident Fund

Work Location: In person

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