Operation Executive

Job Title

Customer Support Executive

Company

U & I Holidays

Location

Mumbai, Maharashtra

Department

Operations

Employment Type

Full-Time

Reports To

Operations Manager

Address

1C2A/2B, Khairani Rd, Gundecha Onclave, Ansa Industrial Estate, Sakinaka, Andheri East, Mumbai, Maharashtra 400072

Company Overview

U & I Holidays is a B2B travel company specializing in Bali, Indonesia. We support Indian travel agents with expert ground handling and seamless service backed by a reliable local vendor network.

Role Summary

We are looking for an Operations Executive to manage B2B tour operations for Bali. The role involves handling bookings, coordinating with vendors, supporting agents, and ensuring smooth execution of travel itineraries.

Candidates with prior experience in the travel industry are preferred.

Knowledge of Gujarati is an added advantage to support regional agents.

Key Responsibilities

Assist in managing hotel bookings, airport transfers, sightseeing, and activity reservations for Bali travel packages.

Coordinate with vendors and suppliers to obtain booking confirmations and update reservation details.

Prepare travel documents such as hotel vouchers, transfer vouchers, invoices, and booking confirmations.

Handle booking modifications, cancellations, and maintain accurate records in the internal systems.

Respond to travel agent queries via email, WhatsApp, and phone, ensuring timely communication and support.

Coordinate with the Senior Operations, Sales, and Quotation teams to ensure smooth execution of bookings and deliver excellent customer service.

Job Type

Full-time

Pay

₹15,000.00 - ₹18,000.00 per month

Work Location

In person