HE
Voice Process - Night shift
Healthcell Services Pvt Ltd · Mumbai
Pay₹20,000–35,000a month, as listed
WhereMumbaiMaharashtra
TypeFull time
Posted21 Oct19 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Night shifts
No vehicle or licence needed
Skills they list26 named
Customer records maintenanceRecord-keepingAppointment rescheduling and cancellationsData privacy guidelinesInbound customer enquiry call handlingPhone communicationCall loggingCustomer appointment bookingMaintaining patient confidentialityPatient appointment coordinationClient enquiry handlingInbound voiceHIPAAClient record-keeping practicesMedical schedulingConfidential record keepingClient servicesHealth information regulatory complianceHandling patient queriesAfter-call work proceduresClient educationMedical appointment creationClient liaisonOffice phone managementMedical administrationCustomer data entry
About this job
Key Responsibilities
Patient & Provider Communication: Handling inbound and outbound calls for appointment scheduling, re-scheduling, cancellations, same, patient concerns.
Information & Inquiry Management: Providing information on healthcare services, understanding insurance policies, and interpreting Explanation of Benefits (EOB).
- Data & Documentation
- Accurately documenting calls, managing data reports, and ensuring all information is entered correctly into systems.
- Quality & Compliance
- Adhering to strict quality standards and maintaining the confidentiality of patient information.
- Compliance
- Adhering to industry regulations, HIPAA regulations, and staying updated on coding and billing practices.
Contact Person - 9819446869/9326685953
- Pay
- ₹20,000.00 - ₹35,000.00 per month
- Work Location
- In person
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