Customer Service Representative

Key Responsibilities

• Handle customer queries and provide timely responses through WhatsApp, calls, email, social media, and other communication channels.
• Assist customers with product details, sizing, availability, orders, payments, shipping, delivery, returns, and exchanges.
• Track customer orders and coordinate with the logistics team to ensure timely deliveries.
• Coordinate with the sales, warehouse, operations, and management teams to resolve customer issues efficiently.
• Handle customer complaints professionally and ensure a positive customer experience.
• Follow up on pending queries, delayed orders, returns, and exchanges until resolution.
• Maintain accurate records of customer interactions, complaints, and order-related issues.
• Share recurring customer feedback, common concerns, and improvement suggestions with management.
• Ensure all customer communication reflects Kelin’s brand image, tone, and service standards.
• Support the team in daily operations and other customer-related tasks as required.

Requirements

• Minimum 2 years of experience required.
• Good verbal and written communication skills.
• Basic knowledge of fashion, apparel, sizing, and customer preferences.
• Ability to coordinate effectively with different teams and management.
• Good problem-solving skills and a customer-first attitude.
• Ability to multitask, manage priorities, and handle queries efficiently.
• Basic computer skills and familiarity with WhatsApp Business, email, spreadsheets, and order management systems.
• Prior experience in customer support, e-commerce, retail, or a fashion brand is preferred.

Office timings -10:00 am-7:00 pm

Working Days - 6 Days

Pay

₹15,000.00 - ₹25,000.00 per month

Benefits

Cell phone reimbursement

Paid sick time

Work Location

In person