Customer Relationship Manager

Krishna Krishna Jewellers · Gurugram

Pay₹20,000–50,000a month, as listed

WhereGurugramHaryana

TypeFull time

Posted23 Oct13 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list49 named

Customer records maintenanceLead generation from existing customersComputer operationCustomer complaint handlingAfter-sales serviceOutbound lead nurturingSales reportingOrder status updatesCustomer relationship buildingCustomer retentionPhone communicationCustomer appointment bookingClient detail updatesComputer literacySales performance reportingClient enquiry handlingOutbound telemarketingEnglishClient relationship developmentClient data maintenance in CRMAfter-sales issue resolutionLocal languageHandling dissatisfied clientsBusiness etiquetteDaily operations report preparationLead nurturingClient servicesPhone canvassingCustomer loyaltyCustomer service report generationComputer skillsCRM system proficiencyJewelry salesHindiClient communication skillsTelemarketingAccount managementProfessional phone etiquetteAfter-call work proceduresSales activity reportingCommunication skillsSales follow-upClient liaisonAfter-sales follow-upSales appointment settingSales data trackingClient interaction via phone callsCustomer account updatingCustomer data entry

About this job

Job Purpose: To maintain customer relationships, increase repeat sales, generate showroom visits and ensure timely customer follow-ups.

Key Responsibilities

Maintain and update customer records in CRM software.

Follow up with customers regarding enquiries, shortlisted jewellery and pending purchases.

Call and invite customers for showroom visits, festive offers and new collections.

Manage VIP customer relationships, birthdays, anniversaries and private previews.

Coordinate customer updates for orders and repairs with the Process Coordinator.

Handle customer feedback and complaints.

Send personalised WhatsApp messages and invitations.

Maintain daily follow-up records and ensure no customer commitment is missed.

Prepare daily reports on calls, showroom visits, follow-ups and sales generated.

Daily Reporting

Customer calls completed

Showroom visits generated

Pending follow-ups

Order and repair updates

Sales generated through CRM

Required Skills: Good communication (IN ENGLISH AND HINDI) , computer knowledge, organisation, customer service and professional telephone etiquette.

Pay: ₹20,000.00 - ₹50,000.00 per month
Work Location: In person

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