Customer Relationship Management

BMW · Gurugram

PayPay not listed

WhereGurugramHaryana

TypeFull time

Posted21 Oct8 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

Skills they list17 named

Programme managementCustomer relationship buildingOperations managementLoyalty marketingPerformance reportingClient relationship developmentLoyalty programmesCustomer relationship managementCustomer loyaltyClient retention strategyManagement reportingMarketing campaign managementBudgetingCustomer satisfaction improvementCross-functional collaborationCross-functional communicationOrganisational budget management

About this job

Lead BMW India’s customer experience, loyalty, and CRM ecosystem by governing One Voice customer feedback operations, Dealer & NSC Customer Boards, and the BMW Excellence Club loyalty program. Drive customer retention, engagement, lifecycle communications, CRM strategy, launch campaigns, partnerships, dealer performance, and customer experience improvements through data-driven insights and cross-functional collaboration. Own end-to-end program governance, agency and dealer management, executive reporting, business planning, and budget stewardship while ensuring alignment with BMW brand standards, global strategies, and customer-centric business objectives.

Legal Entity

BMW India Pvt. Ltd.

Location

Gurugram

Job Field

Performance Center

Job Id

197450

Publication Date

10.2026

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