GL
Quality Analyst
Global Edge Elite · Noida
Pay₹25,000–30,000a month, as listed
WhereNoidaUttar Pradesh
TypeFull time
Posted23 Oct9 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
No vehicle or licence needed
Skills they list32 named
Quality indicator monitoringQuality control report writingData analysis reportingProcess optimisationCustomer serviceContinuous improvement auditsSpreadsheetsFeedback deliveryCompliance audits and assessmentsTest automationSeleniumGap analysisPerformance evaluation feedbackMetrics reportingPerformance testingQuality control auditQuality reportsFunctional testingAnalysis skillsBachelor's degreeContinuous improvementCall quality auditingQuality improvementQuality compliance managementQuality inspectionCompliance support tasksSoftware testingManagement reportingQuality auditsQuality control communicationCommunication skillsIssue reporting
About this job
Job Responsibilities
Monitor and evaluate inbound and outbound calls.
Ensure compliance with insurance processes, policies, and quality standards.
Identify errors and provide constructive feedback to agents.
Conduct call audits and maintain quality scorecards.
Prepare daily and monthly quality reports.
Ensure accurate information delivery and excellent customer service.
Identify process gaps and recommend improvements.
Required Skills
Good communication and analytical skills.
Knowledge of call monitoring and quality parameters.
Basic MS Excel and reporting skills.
Insurance or BPO experience preferred.
- Pay
- ₹25,000.00 - ₹30,000.00 per month
Benefits
Provident Fund
- Work Location
- In person
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