Receptionist/Administrator

Job Title

Receptionist – Gravity Health Club

Location

Gravity Health Club Job Type: Full-Time / Part-Time Reports To: Club Manager

About Us

At Gravity Health Club, we're passionate about helping our members achieve their fitness goals in a welcoming, high-energy environment. We're looking for a friendly, motivated Receptionist to be the first face our members see — someone who embodies our commitment to great service and a positive gym culture.

Role Overview

As the Receptionist at Gravity Health Club, you'll be the heartbeat of our front desk — managing member check-ins, handling enquiries, and ensuring every visit starts on a great note. You'll play a key role in delivering an exceptional member experience from the moment they walk through the door.

Key Responsibilities

Greet and check in members and guests with a warm, professional welcome

Handle phone, email, and in-person enquiries about memberships, classes, and facilities

Process new membership sign-ups, cancellations, and account updates

Manage class bookings and maintain accurate scheduling records

Handle cash and card payments, issue receipts, and balance the till at end of shift

Keep the reception area clean, organised, and stocked with relevant materials

Liaise with personal trainers, instructors, and management to resolve member queries

Monitor gym access and ensure compliance with club policies

Assist with administrative tasks as required

What We're Looking For

Previous experience in a customer-facing or administrative role (gym/fitness industry experience a plus)

Excellent communication and interpersonal skills

A positive, can-do attitude and a genuine passion for health and fitness

Strong organisational skills and attention to detail

Comfortable using booking and membership software (training will be provided)

Ability to multitask and stay calm during busy periods

Reliable, punctual, and a strong team player

Flexibility to work early mornings, evenings, and weekends as required

What We Offer

Complimentary gym membership

A fun, supportive team environment

Opportunities for growth within the club

Competitive hourly rate

Staff discounts on personal training and merchandise

Gravity Health Club is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay

₹15,000.00 - ₹20,000.00 per month

Work Location

In person