Front Office Manager

Job description

As the first point of contact for clients and visitors, the Front Office Executive plays a vital role in shaping the customer experience at our center. This role goes beyond reception duties—it includes appointment management, client engagement, scheduling coordination, housekeeping oversight, and basic billing functions. A calm, professional demeanour, attention to detail, and a customer-first attitude are essential for success.

Front Desk Operations & Client Engagement

• Warmly greet and attend to all clients and visitors, ensuring a professional and welcoming environment.
• Handle walk-in inquiries and manage waiting areas for optimal comfort.
• Manage appointment bookings, cancellations, and rescheduling through internal systems.
• Ensure a positive customer experience throughout the client journey.
• Support client retention efforts through personalized engagement and timely followups.

Scheduling & Coordination

• Coordinate treatment schedules with doctors, therapists, and wellness consultants.
• Send timely reminders for therapy appointments and follow-up consultations.
• Facilitate smooth day-to-day workflow across front office, wellness staff, and admin.
• Communicate with Ashram Admin and external partners/vendors where applicable.

Housekeeping & Facility Oversight

• Supervise housekeeping activities to maintain a clean, serene, and functional environment.
• Maintain and track inventory of therapy consumables and center supplies.
• Coordinate with vendors for regular procurement and service requirements.

Communication & Client Support

• Answer incoming calls, emails, and messages professionally and promptly.
• Getting testimonials from clients (google reviews, video and text testimonials)
• Address client queries and feedback with empathy and clarity.
• Maintain updated client records, therapy registers, and service logs.

Sales Support & Billing

• Guide clients on wellness services, therapy packages, and benefits.
• Support upselling of wellness plans, memberships, and retail products.
• Handle billing, receipt generation, daily cash/card/UPI reconciliations, and basic reporting.

Desired/Key Skills

• Excellent verbal and written communication skills.
• Organized, proactive, and customer-focused mindset.
• Comfortable using basic software for scheduling and billing.
• Prior experience in wellness, hospitality, or healthcare front office roles preferred.

Qualification

• Graduate/Diploma in Hospitality, Hotel Management, or relevant field

Pay

₹25,000.00 - ₹30,000.00 per month

Work Location

In person