CRM Executive

Job Title

CRM Executive

Company

Colors Queen

Location

DLF Corporate Towers

Working Hours

10:00 AM – 6:30 PM

Working Days

6 Days Working (1 Saturday Off)

About the Role

We are looking for a proactive, customer-focused, and result-driven Customer Support to manage customer interactions across various online e-commerce platforms. The ideal candidate should be skilled in handling customer queries, assisting customers in placing orders, and driving sales through effective communication and upselling techniques.

Key Responsibilities

Handle customer queries and concerns through multiple online e-commerce channels including

Shopify website

Amazon

Flipkart

Other online marketplaces and communication platforms

Assist customers in

Product selection

Order placement

Payment-related queries

Order tracking and issue resolution

Perform effective upselling and cross-selling to enhance customer experience and increase conversions.

Manage inbound and outbound customer interactions professionally.

Attend/make approximately 80–90calls per day to support customer engagement and sales.

Handling front office.

Required Skills & Qualifications

Prior experience in CRM / Customer Support / E-commerce Customer Handling preferred.

Hands-on experience with platforms like Shopify, Amazon, Flipkart, or similar marketplaces.

Excellent communication and interpersonal skills.

Strong convincing and customer-handling abilities.

Ability to multitask and work in a fast-paced environment.

Sales-oriented mindset with good upselling skills.

Comfortable handling a high volume of customer calls daily.

What We Offer

• Professional and growth-oriented work environment
• Career development opportunities

How to Apply

Interested candidates can share their resume at

bishwajeet.hr@colorsqueeen.com

Location

DLF Corporate Towers, Shivaji Marg, Moti Nagar, Delhi

Office Timings

10:00 AM – 6:30 PM

Pay

₹18,000.00 - ₹25,000.00 per month

Work Location

In person