Sales Support Executive - CP

Job Title

Senior Staff– Sales Support

Function

Commercial - Sales Support

Reports To

Manager - Business Development

Location

CP

Travel Required

25% 50% 75%

About DHL Blue Dart Express India

Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.

Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.

We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.

If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.

Position Overview

The Executive – Sales Support is responsible for managing the billing and invoicing activities within the branch. The role also includes following up on timely collections from customers as per contractual terms and conditions and addressing any queries related to billing and payments. The incumbent will ensure accurate processing of invoices, customer interactions for payment follow-ups, and coordination with internal teams to resolve disputes or discrepancies.

Job Purpose

This role focuses on ensuring the efficient management of billing and invoicing processes, ensuring timely collections, and maintaining strong coordination with finance and sales teams to drive accurate financial reporting and customer satisfaction.

Key Roles & Responsibilities

Operational Responsibilities

Coordinate with the Branch Finance & Accounts Team for timely generation of bills for branch customers.

Verify all bills and invoices to ensure accuracy as per Blue Dart norms before forwarding them to clients.

Ensure timely dispatch of bills to customers as per schedule and follow up for confirmation of bill receipt.

Customize bills as per required formats, contractual terms, and customer-specific needs.

Work closely with finance teams to resolve any billing-related queries and disputes before the payment date.

Support the sales team in ensuring timely collections from customers by following up on outstanding payments.

Follow up with customers in cases of pending, short, or partial payments to ensure timely resolution.

Report invoices dispatched and cheque collection details to the Branch Finance & Accounts Teams on a regular basis.

People Responsibilities

Provide guidance and support to employees within the branch sales team to help them manage customer relationships effectively.

Ensure that the sales team in the branch is adequately staffed as per manpower requirements.

Qualifications & Experience

Education

Graduate degree in Commerce, Finance, Business Administration, or a related field.

Additional certifications in Billing, Accounting, or Financial Management will be an advantage.

Experience

1-3 years of experience in billing, accounts, sales support, or financial operations, preferably in the logistics, courier, or supply chain industry.

Hands-on experience in handling invoices, payments, and customer follow-ups for collections.

Skills & Capabilities

Technical Skills

Strong knowledge of billing and invoicing processes, financial reporting, and account reconciliation.

Proficiency in MS Excel, accounting software, and CRM systems.

Understanding of financial compliance related to payments and collections.

Key Competencies

Attention to Detail

Ability to ensure accuracy in billing and financial reporting.

Customer Focus

Strong follow-up skills to ensure timely payments and dispute resolution.

Analytical Thinking

Ability to analyse financial data and identify discrepancies.

Communication & Negotiation

Strong ability to interact with customers for collections and issue resolution.

Key Performance Indicators

KRAs

KPIs

Timely completion of billing and invoicing processes

Adherence to defined timelines for billing at the branch

Timely dispatch of invoices to customers

Accuracy in collating billing data and customization as per contracts

Accuracy in billing and customization

Error-free invoices generated, and minimal corrections required

Instances of incorrect invoice customization as per customer contract

Timely receipt of payments from customers

Percentage of payments received within defined timelines

Ensure performance-driven culture

Adherence to performance management system timelines and guidelines

Why join DHL Blu