Lead Customer Service Experience Manager

Clario · Bangalore

Senior

PayPay not listed

WhereBangaloreKarnataka

TypeFull time

Posted23 Oct9 days ago, via Adzuna

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Day work

No vehicle or licence needed

About this job

BASIC PURPOSE: The Lead Customer Service Experience Manager is the interface for Customer Care with regards to communicating department objectives, processes, and performance. This position assumes a lead role ensuring customer expectations and department objectives align, and managing escalations when discrepancies arise, by being accountable for timely resolution while also maintaining the client relationship. A positive and productive relationship is maintained by employing deep cross-functi…

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