General Manager - Food&Beverage Operations - Ultra Luxury- Fine Dine , Bar & Restaurant

Job Description – General Manager, F\&B Operations

Company

Goldstone Hospitality

Brand

SOMARA

Location

Lucknow, Uttar Pradesh

Designation

General Manager – F\&B Operations

Department

Operations

Employment Type

Full-Time

Experience

8–15 Years

Industry

Hospitality \| Premium Restaurants \| Restro-Bars \| Food \& Beverage

About SOMARA

SOMARA is a premium all-day dining and restro-bar concept by Goldstone Hospitality, bringing together global cuisine, crafted beverages, distinctive ambience, music and curated hospitality experiences.

We are looking for an experienced and commercially driven General Manager – F\&B Operations to lead the complete restaurant operations, drive revenue and profitability, build a high-performing team and deliver an exceptional guest experience.

Key Responsibilities1. Overall Operations Management

• Take complete responsibility for the day-to-day operations of SOMARA.
• Manage restaurant service, bar operations, guest relations, reservations, events and front-of-house functions.
• Coordinate with the Executive Head Chef, kitchen brigade, bar team, housekeeping, security and maintenance teams.
• Establish and implement SOPs, operational checklists and service standards.
• Ensure smooth operations during peak hours, weekends, special events and high-footfall periods.

Revenue and Profitability

• Drive daily, weekly and monthly revenue targets.
• Monitor sales, table occupancy, average order value, revenue per cover and customer footfall.
• Develop strategies to increase repeat business, group bookings and overall profitability.
• Monitor food cost, beverage cost, manpower expenses and other operating costs.
• Identify revenue leakages, reduce wastage and improve operational efficiency.
• Prepare business performance reports and implement corrective action plans.

Guest Experience and Service Excellence

• Maintain premium hospitality and service standards.
• Personally manage VIP guests, high-value customers and important corporate clients.
• Handle escalated guest complaints and ensure prompt resolution.
• Monitor guest feedback, online reviews and customer satisfaction.
• Develop strategies to improve customer loyalty, repeat visits and brand reputation.

Kitchen and Bar Coordination

• Work closely with the Executive Head Chef to maintain food quality, presentation, consistency and service timelines.
• Coordinate with the bar team to maintain beverage quality, inventory controls and service standards.
• Monitor menu performance, food and beverage costs, portion control and wastage.
• Ensure smooth communication between kitchen, bar and restaurant service teams.
• Support menu launches, tasting sessions and operational improvements.

Team Leadership and HR Coordination

• Lead, supervise and develop the complete F\&B operations team.
• Coordinate recruitment, onboarding and training with HR.
• Manage manpower planning, shift schedules, attendance and staff deployment.
• Conduct team briefings, performance reviews and service training.
• Maintain discipline, grooming, punctuality and professional conduct.
• Build a service-oriented culture focused on accountability and guest satisfaction.

Inventory and Cost Control

• Supervise stock management, purchasing coordination, receiving, storage and stock reconciliation.
• Implement FIFO/FEFO procedures where applicable.
• Monitor inventory variances, wastage, expiry and unauthorised consumption.
• Ensure proper billing, cash handling, POS controls and daily revenue reconciliation.
• Maintain accountability for food, beverages, operating supplies and company assets.

Events, Entertainment and Nightlife Operations

• Oversee DJ nights, live performances, private parties, corporate events and special occasions.
• Coordinate staffing, seating, guest movement, security and service requirements.
• Work with the events and marketing teams to maximise bookings and event revenue.
• Ensure safe and professional execution of all activations and events.

Sales and Marketing Coordination

• Collaborate with corporate sales and marketing teams to drive business growth.
• Support corporate dining, group bookings, private events and customer engagement initiatives.
• Assist with promotional campaigns, influencer visits and brand activations.
• Build relationships with corporate clients, event planners and regular customers.
• Evaluate promotions based on actual revenue and profitability.

Compliance, Hygiene and Safety

• Ensure compliance with applicable FSSAI, fire-safety, labour, liquor licensing and other statutory requirements.
• Maintain hygiene, sanitation, food-safety and workplace-safety standards.
• Coordinate inspections, audits and corrective actions.
• Ensure responsible beverage service and adherence to applicable licensing conditions.

Reporting and Management Accountability

• Submit daily, weekly and monthly reports on sales, costs, inventory, staffing and guest feedback.
• Monitor operational KPIs and report business performance to senior management.
• Implement management decisions and approved business plans.
• Ensure proper documentation, confidentiality and compliance with company policies.
• Take ownership of operational performance and recommend improvements.

Candidate Requirements

• 8–15 years of experience in hospitality, restaurant or F\&B operations.
• Minimum 3–5 years in a senior management position such as General Manager, Assistant General Manager, Restaurant Operations Manager or F\&B Manager.
• Proven experience managing a premium restaurant, restro-bar, luxury hotel outlet or high-volume F\&B operation.
• Strong understanding of restaurant P\&L, revenue management, food cost and beverage cost control.
• Experience managing large teams and multiple operational departments.
• Strong guest-handling, leadership, communication and problem-solving skills.
• Knowledge of POS, reservation, inventory and restaurant management sy