Assistant Manager Front Office

An Assistant Front Office Manager (AFOM) supervises daily front desk operations, ensures high guest satisfaction, and resolves complaints. Key duties include training staff, managing check-ins/check-outs, handling VIP arrivals, coordinating with housekeeping, and assisting the Front Office Manager with scheduling, reporting, and revenue management.

Key Duties and Responsibilities

• Guest Service \& Experience: Act as the first point of escalation for guest complaints, providing fast, effective solutions, and ensuring personalized service.
• Operations Management: Supervise daily check-ins and check-outs, ensuring speed, accuracy, and adherence to hotel standards.
• Team Leadership \& Training: Train, mentor, and supervise front desk staff and shift leaders, ensuring proper grooming and professional behavior.
• VIP \& Room Management: Review arrival lists to ensure VIPs are handled appropriately, and monitor room availability and special requests.
• Interdepartmental Coordination: Collaborate with housekeeping and maintenance to ensure room readiness, cleanliness, and maintenance.
• Financial Responsibilities: Oversee cashiering, ensure adherence to billing/audit procedures, and assist in monitoring room revenue and occupancy forecasts.
• Reporting \& Administration: Prepare daily/monthly reports, manage logbooks, and review feedback to improve service quality.

Required Skills and Qualifications

• Experience: Prior experience as a receptionist, shift leader, or similar role in the hospitality industry.
• Communication: Excellent verbal and written communication skills, often requiring a second language.
• Technical Skills: Proficiency in Hotel Management Software and Microsoft Office.
• Soft Skills: Strong leadership, problem-solving capabilities, and ability to handle high-pressure situations

Job Types

Full-time, Permanent

Pay

₹24,000.00 - ₹28,000.00 per month

Benefits

• Food provided
• Provident Fund

Ability to commute/relocate

• Varanasi, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Application Question(s)

• What is your current in hand oer month?

Experience

• Front Office: 6 years (Required)

Work Location

In person