Front Office Manager

Job Description – Front Office Manager

Merlis Hotels, Coimbatore – A Luxury 5-Star Hotel

Department

Front Office

Position

Front Office Manager

Reports To

General Manager

Job Summary

We are looking for an experienced and guest-oriented Front Office Manager to lead our Front Office operations. The ideal candidate should have strong leadership skills, excellent communication, and the ability to deliver exceptional guest experiences while ensuring smooth and efficient hotel operations.

Key Responsibilities

Oversee the day-to-day operations of the Front Office, including Reception, Reservations, Concierge, Bell Desk and Guest Relations.

Ensure exceptional guest service and maintain high standards of guest satisfaction.

Handle guest complaints, feedback and escalations professionally.

Lead, train, motivate and supervise the Front Office team.

Monitor room inventory, occupancy, room revenue and operational performance.

Ensure smooth coordination with Housekeeping, F&B, Sales and other departments.

Manage check-in, check-out and VIP guest arrangements.

Ensure accurate billing, cash handling and compliance with hotel policies.

Monitor departmental budgets, productivity and operating costs.

Ensure adherence to brand standards, SOPs and statutory requirements.

Drive guest reviews, online reputation and service quality improvements.

Candidate Requirements

Graduate in Hotel Management or a related discipline.

Minimum 5–8 years of experience in Front Office operations, preferably in 4-star or 5-star hotels.

Prior experience in a supervisory or managerial role is essential.

Strong knowledge of hotel PMS and Front Office procedures.

Excellent communication, interpersonal and problem-solving skills.

Strong leadership, team management and decision-making abilities.

Fluency in English and Tamil is preferred.

Ability to work flexible shifts and handle operational challenges.

What We Are Looking For

A proactive hospitality professional with a passion for guest service, operational excellence and team leadership, capable of representing Merlis Hotels with professionalism and warmth.

Merlis Hotels, Coimbatore – Home to Merry & Bliss.

Pay

₹60,000.00 - ₹85,000.00 per month

Benefits

Cell phone reimbursement

Flexible schedule

Food provided

Life insurance

Provident Fund

Work Location

In person