Front Desk Executive

Front Desk & Patient Registration

Welcome patients and attendants and provide accurate information about hospital services.

Register new and returning patients in the Hospital Information System (HIS/HMS).

Verify patient details, identification documents, referral letters, and relevant medical records.

Manage OPD appointments, token systems, and patient queues.

Coordinate with doctors, nursing staff, billing, and admission departments.

Handle telephone calls, enquiries, and patient complaints professionally.

B. Government Health Schemes & Insurance

Verify patient eligibility and documentation under the following schemes

ECHS – Ex-Servicemen Contributory Health Scheme.

CGHS – Central Government Health Scheme.

ESI/ESIC – Employees’ State Insurance Scheme.

Ayushman Bharat PM-JAY – Pradhan Mantri Jan Arogya Yojana.

TPA/Health Insurance – Cashless and reimbursement cases, as applicable.

Check scheme cards, beneficiary IDs, referral letters, authorizations, and other required documents.

Coordinate with the respective scheme helpdesk, insurance desk, and concerned departments.

Guide patients regarding cashless treatment procedures, eligibility, referrals, and required documentation.

Facilitate pre-authorisation requests and follow up on approval status with the authorized insurance/scheme team.

Assist in preparing and collecting documents required for claims, discharge, and billing.

Maintain scheme-wise patient records and documentation.

Ensure that treatment and billing are processed according to hospital policy, applicable scheme rules, and payer requirements.

Escalate authorization delays, documentation discrepancies, and claim-related issues to the concerned department.

C. Admission & Discharge Coordination

Assist with OPD-to-IPD conversion and inpatient admission formalities.

Coordinate bed allocation and admission documentation.

Inform patients and attendants about the required admission documents and applicable deposit or billing procedures.

Coordinate with billing, insurance, medical records, and discharge departments.

Ensure the completion and forwarding of required documents to the relevant teams.

D. Billing & Cashless Coordination

Coordinate with the billing department for scheme-wise and insurance-related billing.

Verify that the correct payer category is recorded in the hospital system.

Assist with collection of approved patient contributions or non-covered charges, where applicable and permitted.

Support the preparation of bills, discharge summaries, and supporting documents for scheme/TPA processing.

Follow up on pending approvals, deficiencies, and documentation requirements.

E. Documentation & Reporting

Maintain accurate patient registration and scheme-related records.

Ensure confidentiality of patient information and medical documents.

Maintain daily reports of OPD registrations, admissions, scheme patients, and pending authorizations.

Ensure proper handover of pending cases between shifts.

Follow hospital SOPs, patient service standards, and applicable compliance requirements.

Pay

₹20,000.00 - ₹35,000.00 per month

Work Location

In person