Front Desk Executive

A. Patient Registration & Admission

Handle patient registration, OPD/IPD admissions, and discharge-related formalities.

Verify patient identity, referral letters, authorization documents, and eligibility under applicable schemes.

Guide patients and attendants regarding admission procedures, required documents, and hospital policies.

Coordinate with doctors, nursing staff, billing, and other departments for timely admissions.

Maintain accurate patient records and update hospital software/MIS.

B. Government Health Schemes & TPA Coordination

Handle admission documentation and formalities for

ECHS (Ex-Servicemen Contributory Health Scheme)

CGHS (Central Government Health Scheme)

ESI/ESIC (Employees’ State Insurance)

PayM/J (as applicable to the hospital’s empanelment)

TPA and other cashless insurance patients

Verify scheme cards, referral slips, authorization letters, insurance policies, and other required documents.

Coordinate with the respective scheme offices, insurance companies, and TPAs for pre-authorization and approval.

Follow up on pending approvals, queries, extensions, and treatment authorizations.

Ensure compliance with the applicable scheme guidelines, package rates, and hospital empanelment requirements.

Maintain records of approvals, claim-related documents, and patient eligibility.

C. Billing & Documentation

Coordinate with the billing and insurance departments for package-based and cashless admissions.

Ensure correct documentation for admission, treatment, and discharge.

Verify that required forms, signatures, referrals, and approvals are complete.

Assist in preparing and forwarding claim documents to the concerned department.

Identify missing or incomplete documents and arrange timely corrections.

Support the resolution of billing queries and claim documentation discrepancies.

D. Patient Service & Front Desk Operations

Welcome patients and attendants professionally and provide accurate information.

Handle telephone calls, patient enquiries, and admission-related queries.

Maintain confidentiality of patient information and medical records.

Manage patient complaints politely and escalate unresolved issues to the reporting manager.

Ensure smooth coordination between patients, doctors, billing, insurance, and admission teams.

E. Records & Reporting

Maintain admission registers, scheme-wise patient records, and approval tracking sheets.

Prepare daily admission reports and pending approval reports.

Maintain proper filing and secure storage of patient documents.

Ensure data accuracy in hospital information systems and admission registers.

Educational Qualifications

Graduate in any discipline; preference for Hospital Administration, Healthcare Management, or a related field.

Diploma or certification in Hospital Administration, Medical Records, or Medical Billing will be an advantage.

Experience

1–3 years of experience in hospital front office, patient admissions, insurance, or TPA coordination preferred.

Experience handling ECHS, CGHS, ESI/ESIC, and other government scheme admissions will be an added advantage.

Freshers with strong communication and computer skills may be considered for trainee positions.

Required Skills

Knowledge of hospital admission and discharge procedures.

Familiarity with government health schemes and cashless insurance processes.

Good communication and interpersonal skills.

Basic computer knowledge, MS Office, and hospital management software.

Strong documentation, coordination, and follow-up skills.

Ability to work under pressure and handle multiple patient enquiries.

Professional behaviour, attention to detail, and a patient-friendly approach.

Key Performance Indicators (KPIs)

Accuracy and completeness of admission documentation.

Timely processing and follow-up of pre-authorizations.

Reduction in admission delays caused by incomplete documentation.

Timely submission of required documents to billing and insurance teams.

Patient satisfaction and quality of front desk service.

Accuracy of scheme-wise records and daily reports.

Pay

₹20,000.00 - ₹35,000.00 per month

Work Location

In person