Patient Relation Officer

Medical Trust Hospital · Kochi

Pay₹20,000–28,000a month, as listed

WhereKochiKerala

TypeFull time

Posted7 Nov3 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Day work

No vehicle or licence needed

Skills they list32 named

Customer feedback collectionCollaborate with healthcare professionalsMSWCustomer complaint handlingMHAOperations coordinationCustomer complaint documentationStakeholder liaisonGreeting customersClient enquiry handlingCustomer feedback analysisInternal team coordination for query resolutionCross-departmental liaisonFront-of-house coordinationAdmissions and discharge process managementHandling dissatisfied clientsClient feedback collectionBachelor's degreeClient servicesPatient flow managementBusiness AdministrationSocial WorkPatient orientationHandling patient queriesPatient registrationMBAEscalation handlingInternal team coordination for issue resolutionMaster's degree – Hospital AdministrationClient liaisonMedical administrationIssue reporting

About this job

Duties & Responsibilities

Welcome patients and attendants, guide them through registration, admission, consultations, diagnostics, and discharge processes.

Listen to, record, and resolve patient complaints or service concerns calmly and professionally, escalating critical or sensitive issues to management

Liaise between doctors, nurses, billing, pharmacy, insurance/TPA desks, and housekeeping to speed up requests and clear bottlenecks

Collect patient feedback via surveys, forms, or digital tools to track satisfaction metrics and spot areas for service improvement.

Qualification

Master of Social Work (MSW), Master of Hospital Administration (MHA), Master of Business Administration (MBA) in Healthcare/Health Management, or a Bachelor’s in Healthcare Administration

Experience: 1-2 year
Pay: ₹20,000.00 - ₹28,000.00 per month
Work Location: In person

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