Senior Telecaller

Job Description

We are looking for a well-spoken and proactive Sales Coordinator to handle telecalling activities for our premium-segment real estate projects. The candidate should have excellent communication skills, a professional approach, and the ability to engage with prospective clients and generate interest in our projects.

Key Responsibilities

Make outbound calls to prospective customers and follow up on enquiries received through various marketing channels.

Communicate project details, features, and key highlights to potential customers.

Understand customer requirements and identify potential sales opportunities.

Maintain regular follow-ups with prospective clients and update their enquiry status.

Schedule site visits and coordinate appointments for the sales team.

Maintain accurate customer information, call records, and lead status in Excel and CRM systems.

Handle customer queries professionally and ensure timely communication.

Coordinate with the sales team to support the lead conversion process.

Required Skills & Qualifications

Excellent verbal communication and interpersonal skills.

Fluency in both Malayalam and English is mandatory.

Basic computer knowledge and proficiency in MS Excel.

Good telephone etiquette and customer-handling skills.

Ability to maintain lead records and handle follow-up activities systematically.

Professional attitude with a customer-focused approach.

Prior experience in telecalling, customer support, or sales coordination will be an added advantage.

Preferred Candidate: A confident communicator who can professionally engage with premium-segment customers and build positive customer relationships over the phone.

Pay

₹25,000.00 - ₹30,000.00 per month

Benefits

Cell phone reimbursement

Commuter assistance

Flexible schedule

Health insurance

Internet reimbursement

Leave encashment

Paid sick time

Work Location

In person