Customer Support Executive-Post Sales

CherishX · Delhi

वेतन₹18,000–22,000महीना, जैसा लिखा है

कहाँDelhi

प्रकारFull time

Posted11 Novकल, SimplyHired से

Kaam ने check किया

Fee, deposit या पैसे माँगने के निशान नहीं

अच्छी English चाहिए, बोलने और लिखने में

गाड़ी या licence नहीं चाहिए

जो skills माँगे हैं37 लिखे हैं

Live chatCustomer feedback collectionCustomer records maintenanceRecord-keepingGoogle SuiteCustomer complaint handlingAfter-sales serviceCustomer relationship buildingEmail communicationInbound customer enquiry call handlingPhone communicationOnline collaboration platformsClient detail updatesWriting skillsClient enquiry handlingInbound voiceCross-departmental liaisonEnglishClient data maintenance in CRMAfter-sales issue resolutionHandling dissatisfied clientsClient feedback collectionBachelor's degreeStakeholder coordinationHospitality industry experienceClient servicesCustomer supportCRM system proficiencyProductivity softwareClient communication skillsInternal team coordination for issue resolutionCommunication skillsTeam coordinationAfter-sales follow-upCross-functional communicationClient interaction via phone callsCustomer data entry

इस job के बारे में

We're Hiring: Customer Support Representative

Company: CherishX
Website: www.cherishx.com
Location: Kirti Nagar, New Delhi

Shift - 12pm to 9pm

About the Role

CherishX is looking for a customer-focused and proactive Customer Support Representative to join our team. The ideal candidate should have excellent communication skills, a problem-solving mindset, and the ability to deliver a smooth and satisfying customer experience.

Key Responsibilities

Respond to customer inquiries via phone, email, and chat.

Assist customers with event details, bookings, pricing, timelines, and services.

Resolve customer complaints professionally and escalate complex issues when required.

Coordinate with internal teams to ensure timely and accurate communication.

Maintain customer service logs and CRM records.

Follow up after events to collect feedback and ensure customer satisfaction.

Requirements

1–3 years of experience in customer service, preferably in events, hospitality, or related industries.

Excellent verbal and written communication skills in English.

Strong organizational and multitasking abilities.

Familiarity with CRM tools, MS Office, or Google Workspace.

Ability to handle urgent situations calmly and professionally.

Customer-first attitude with a positive, solution-oriented approach.

Graduate in any discipline.

Interested candidates can apply now!

If you enjoy helping customers and creating excellent experiences, we'd love to hear from you.

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits

Cell phone reimbursement

Application Question(s)

Current Salary?

Expected Salary?

Experience

Customer support: 1 year (Required)
Work Location: In person

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