Team Leader

Department

Business Development (BD-SS)

Location

Noida, Uttar Pradesh

Experience

2-4 Years

Team Handling

30–40 Telecallers + Team Leaders

Job Summary

We are looking for an experienced team leader – Business Development to manage and drive the performance of a large telecalling team. The candidate will be responsible for team management, business development, target achievement, and improving the productivity of the telecalling team.

Key Responsibilities

• Manage and supervise a team of 30–40 telecallers along with Team Leaders.
• Monitor daily calling activities, team productivity, and business development targets.
• Ensure achievement of daily, weekly, and monthly business targets.
• Track team performance through MIS reports and performance dashboards.
• Train, guide, and motivate telecallers to improve conversion rates.
• Monitor call quality, follow-ups, lead conversion, and customer engagement.
• Coordinate with Team Leaders to resolve operational issues and improve efficiency.
• Prepare and share regular performance reports with senior management.
• Identify performance gaps and implement corrective action plans.
• Ensure proper team attendance, discipline, and adherence to company policies.

Required Skills

• Strong team management and leadership skills.
• Excellent communication and interpersonal skills.
• Experience in telecalling, business development, and target-driven operations.
• Good knowledge of MIS reporting and performance tracking.
• Strong problem-solving and decision-making abilities.
• Ability to manage a large team and work under pressure.

Eligibility Criteria

• Minimum 2-4 years of relevant experience.
• Prior experience managing a telecalling team is mandatory.
• Experience handling 30–40 telecallers and Team Leaders will be preferred.
• Graduate in any discipline preferred.

9211449015 || Email Id - rakhi.kumari@takshgroups.com

Pay

₹30,000.00 - ₹35,000.00 per month

Work Location

In person