Call Center Executive (Healthcare)
ROLES & RESPONSIBILITIES
Politely Answering and reverting to appointment phone calls
Obtaining patient information & other relevant data. Guide patients about the process.
Appointment coordination with doctors
Handle phone calls, WhatsApp, and online enquires
Patient appointment tracking and scheduling efficiently
Ensuring confidentiality of client and patient information.
Reporting any operational issues to the Clinic Manager.
Good computer knowledge and adaptability to software programs
Independently respond to patient queries and resolve issues over call
Comply with the quality of service policy of the organization
DESIRED CANDIDATE PROFILE
Excellent verbal and written communication in ENGLISH.
Confident & Energetic personality
Strong decision making skills.
- Job Type
- Full-time
- Pay
- ₹19,000.00 - ₹27,000.00 per month
Benefits
Provident Fund
Ability to commute/relocate
Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)
Education
Bachelor's (Required)
Experience
- Call center
- 1 year (Preferred)
- tele sales
- 1 year (Preferred)
- Customer service
- 1 year (Required)
Language
English (Required)
- Work Location
- In person
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