CRM Executive

Job Summary

We are looking for a proactive and customer-oriented CRM Executive to manage customer relationships, handle post-sales activities, resolve customer queries, and ensure a smooth customer experience throughout the property buying and possession process.

Key Responsibilities

Handle customer inquiries, complaints, and requests through calls, emails, and WhatsApp.

Maintain and update customer databases and CRM software.

Coordinate with the Sales, Accounts, Legal, and Construction teams.

Manage post-sales activities, including booking confirmation and documentation.

Follow up with customers regarding payment schedules and outstanding dues in coordination with the Accounts Department.

Maintain records of customer interactions, feedback, and complaints.

Handle customer grievances and ensure timely resolution.

Coordinate property visits, site updates, and possession-related activities.

Send regular project updates, payment reminders, and important communications to customers.

Prepare daily, weekly, and monthly CRM reports.

Ensure customer satisfaction and maintain long-term customer relationships.

Assist in NOC, registry, possession letters, and other customer-related documentation.

Required Skills & Qualifications

Graduate in any stream (preferred: BBA, B.Com, or MBA).

1–5 years of experience in CRM, preferably in the real estate industry.

Good communication and interpersonal skills.

Knowledge of MS Excel, Word, and CRM software.

Strong follow-up and coordination skills.

Customer handling and problem-solving abilities.

Ability to manage multiple customers and tasks efficiently.

Pay

₹15,000.00 - ₹40,000.00 per month

Benefits

Health insurance

Work Location

In person