CRM Executive

SVA COUTURE PRIVATE LIMITED · Mumbai

वेतन₹20,000–35,000महीना, जैसा लिखा है

कहाँMumbaiMaharashtra

प्रकारFull time

Posted13 Novकल, SimplyHired से

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जो skills माँगे हैं48 लिखे हैं

Customer feedback collectionCustomer records maintenanceRecord-keepingComputer operationCustomer complaint handlingAfter-sales serviceCollaboration with salesCustomer relationship buildingEmail communicationCustomer retentionInbound customer enquiry call handlingCoordination with sales teamsPhone communicationDigital register maintenanceClient detail updatesEnterprise SoftwareComputer literacySpreadsheetsStakeholder liaisonWriting skillsClient enquiry handlingInbound voiceInternal team coordination for query resolutionCross-departmental liaisonClient relationship developmentClient data maintenance in CRMAfter-sales issue resolutionHandling dissatisfied clientsBachelor's degreeStakeholder coordinationClient servicesStakeholder reportingCustomer service report generationManagement reportingCRM system proficiencyProductivity softwareProviding product informationClient communication skillsAccount managementInternal team coordination for issue resolutionCommunication skillsSales follow-upClient liaisonTeam coordinationAfter-sales follow-upCross-functional communicationClient interaction via phone callsCustomer data entry

इस job के बारे में

Job Description – CRM Executive

Company: SVA Couture Pvt. Ltd.
Location: Lower Parel, Mumbai
Position: CRM Executive
Department: Customer Relationship Management

Job Overview

We are looking for a customer-focused and organized CRM Executive to manage customer relationships, maintain customer databases, handle queries, and ensure a smooth customer experience. The candidate will be responsible for customer follow-ups, feedback management, and building long-term customer relationships.

Key Responsibilities

Manage and maintain customer databases and records.

Handle customer queries, complaints, and feedback through calls, WhatsApp, emails, and other communication channels.

Follow up with existing customers regarding purchases, enquiries, appointments, and after-sales services.

Build and maintain strong relationships with existing and potential customers.

Coordinate with the sales and store teams to ensure customer satisfaction.

Maintain records of customer interactions and follow-ups.

Inform customers about new collections, launches, offers, and events.

Track customer preferences and purchase history.

Ensure timely resolution of customer complaints and concerns.

Prepare regular CRM reports and share customer-related updates with management.

Required Skills & Qualifications

Graduate in any discipline.

1–3 years of experience in CRM or customer relationship management, preferably in fashion or retail.

Good verbal and written communication skills.

Proficiency in MS Excel and basic computer applications.

Knowledge of CRM software and customer database management.

Strong follow-up, coordination, and problem-solving skills.

Professional attitude with a customer-first approach.

Preferred Candidate

Presentable and well-organized.

Good communication and interpersonal skills.

Ability to manage multiple tasks.

Strong attention to detail and customer service orientation.

Job Location: Lower Parel, Mumbai.
Pay: ₹20,000.00 - ₹35,000.00 per month
Work Location: In person

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