Technical Support Group Lead (TSG) - Mobile Robotics

TECHNICAL SUPPORT GROUP LEAD (TSG) Scope and Key Responsibilities The role has five distinct responsibility areas, listed in order of priority for the first 180 days. A. TSG / L2 Leadership — Building the function – Define the TSG — what it is, what it is not, what L2 means in the MR context. Communicate clearly internally. – Own the work prioritisation for TSG. Define and enforce the triage decision tree: what TSG resolves, what goes to back-office SWAT, what goes to NPD only under exception. …