Technical Support Executive

VisionaryHire · Gurugram

वेतन₹32,000महीना, जैसा लिखा है

कहाँGurugramHaryana

प्रकारFull time

Posted11 Nov3 दिन पहले, SimplyHired से

Kaam ने check किया

Fee, deposit या पैसे माँगने के निशान नहीं

अच्छी English चाहिए, बोलने और लिखने में

Night shift

गाड़ी या licence नहीं चाहिए

जो skills माँगे हैं35 लिखे हैं

Technical troubleshootingNetwork troubleshootingTechnical support via phoneInbound customer enquiry call handlingBasic service issue troubleshootingPhone communicationSupport ticket trackingClient enquiry handlingIncident documentationTicketing softwareEscalation managementInternal team coordination for query resolutionEquipment troubleshootingEnglishTechnical supportMicrosoft OfficeVoice-based call centre experienceAchieving service-level targetsSLA adherenceBachelor's degreeClient servicesHardware supportCustomer support ticket managementHelp desk systemsServiceNowClient communication skillsCross-functional collaborationEscalation handlingInternal team coordination for issue resolutionIncident log maintenanceCommunication skillsCross-functional communicationIssue reportingClient interaction via phone callsSystem issue identification

इस job के बारे में

Technical Support Executive (E-Charger & EV Technical Customer Service Desk)

Sector 18, Gurgaon

32k CTC/M

5 days working | Rotational Shifts | Free Cab Facility (Pick & Drop, within 15km)

Key Responsibilities

Technical Support & Troubleshooting: Provide expert assistance for E-Charger / EV hardware, connectivity, app integration, and charging session issues.
Incident & Ticket Resolution: Diagnose customer queries, log ticket details, and maintain high First Contact Resolution (FCR) rates.
Cross-Functional Escalation: Coordinate with Level-2 technical teams and field engineers for complex hardware or network faults.
SLA & Compliance: Adhere to customer service SLAs, maintaining precise logging and client satisfaction standards.

Eligibility & Candidate Requirements

Work Experience: Minimum 6 months to 1 year of hands-on experience in technical customer service (experience in E-Charger / EV charging / IoT desk processes preferred).
Communication Skills: C1 Level English Excellent verbal command and written comprehension.
Educational Qualification: Open to both Graduates and Undergraduates in any discipline.
Technical Aptitude: Basic understanding of hardware/software troubleshooting, IoT devices, or electrical charging systems.
Availability: Immediate Joiners Only Candidates ready to start immediately will be given priority.

Pay: ₹32,000.00 per month

Ability to commute/relocate

Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s)

Do you have experience handling customer issues through voice calls and ticketing systems?

Do you have experience in troubleshooting hardware, software, connectivity, or application-related issues?

Can you join immediately?

Are you comfortable with ₹32,000 CTC per month?

Are you comfortable working in rotational shifts and 5 days a week?

Rate yourself in English Communication, where B2 – Upper Intermediate, C1 – Advanced, C2 – Proficient.

Experience

Technical support: 1 year (Required)
Work Location: In person

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