Customer Support Executive

Algomatix Technology Pvt Ltd · Mumbai

वेतन₹20,000–25,000महीना, जैसा लिखा है

कहाँMumbaiMaharashtra

प्रकारFull time

Posted14 Novकल, SimplyHired से

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दिन का काम

जो skills माँगे हैं36 लिखे हैं

Technical troubleshootingExpense trackingCustomer complaint handlingPeriodic MIS report preparationOn-site technical supportTechnical support via phoneInbound customer enquiry call handlingBasic service issue troubleshootingPhone communicationCall loggingCustomer serviceITI DiplomaEquipment installationClient enquiry handlingInbound voiceEquipment troubleshootingEnglishAfter-sales issue resolutionHandling dissatisfied clientsDaily operations report preparationBachelor's degreeClient servicesStakeholder reportingManagement information systemsCustomer service report generationManagement reportingClient communication skillsDiplomaStatus reportingInternal team coordination for issue resolutionComplaint resolution call handlingTracking inventory levelsClient liaisonTeam coordinationOffice phone managementOperational performance reporting

इस job के बारे में

We have exciting opportunities for Experienced Candidates in GPS Industries for Customer Support Executive

Job Title: Customer Support Executive
Experience: 1-2+ Years in Customer support
Qualifications: ITI, Diploma with some experience in electronic / electrical industry / Special GPS Industries.
Job Location: Vashi (Navi Mumbai)
Job Description: -

Ø Responsible of handling GPS Devices Installation and troubleshooting of GPS Devices in Vehicle

Ø Responsible to support the Engineer on Field Daily Co-ordination and Support with Team.

Ø Co-ordinate and update customer service call status

Ø Generating daily, Weekly and monthly report Maintaining inventory

Ø Tracking engineer expenses

Ø The candidate is required to attend to the customer calls and provide them the required information.

Ø The candidate should be able to understand the client’s complaints and work upon resolving them.

Ø The candidate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer

Ø MIS on Daily/ Weekly/ monthly basis to be submitted to the management

Regards,

Pradnya Gaikwad

Job Types: Permanent, Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month

Education

Bachelor's (Preferred)

Experience

total work: 1 year (Preferred)
Customer service: 1 year (Preferred)

Language

English (Preferred)

Work Location: In person

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